Legal & User Guidelines

Terms of Service

Welcome to Munambam Seafoods. By using this website, contacting us through our official channels, or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website or place an order.

1. Products & Quality

Our seafood products are sourced, processed and packed with care. Because seafood is a natural and seasonal product, reasonable variation in size, colour, texture and appearance may occur. Such natural variation does not by itself indicate a defect.

2. Product Information & Availability

Product descriptions, photographs, pack sizes, availability and prices are provided in good faith and may change according to catch availability, season, sourcing, packaging and operational requirements. We may correct obvious errors or update availability before confirming an order.

3. Orders & Confirmation

An order request made through the website, WhatsApp or another communication channel is subject to confirmation by Munambam Seafoods. An order becomes confirmed when we communicate acceptance and the applicable order details, including price and delivery information.

4. Customer Information

Customers are responsible for providing accurate and complete contact, delivery and order information. Delays or failed deliveries caused by incorrect or incomplete information may affect delivery timelines and any applicable additional delivery charges.

5. Pricing & Payment

Prices may change based on seafood availability, sourcing and operational costs. The price communicated for a confirmed order will apply to that order, subject to correction of genuine and obvious errors. Payment arrangements will be communicated during order confirmation.

6. Delivery

Delivery timelines are estimates and may be affected by weather, seafood availability, courier or logistics delays, traffic, public events and other circumstances outside our reasonable control. Customers should ensure that someone is available to receive perishable seafood when delivery is attempted.

7. Perishable Products, Returns & Complaints

Seafood is perishable and should be handled and stored promptly after delivery according to the instructions provided with the product. If you receive a damaged, incorrect or materially defective product, contact us as soon as reasonably possible with the order details and relevant photographs so that we can review the issue and provide an appropriate resolution under our applicable return or replacement process.

8. Customer Responsibilities

Customers must use the website and our communication channels lawfully, provide authentic information, avoid fraudulent or abusive activity, and follow reasonable product handling and storage instructions after delivery.

9. Privacy

Personal data is handled in accordance with our Privacy Policy. Our Privacy Policy explains what information we collect, why we process it, how we protect and retain it, and how customers can exercise applicable data rights.

10. Website Use & Intellectual Property

Website content, branding, logos, product images, text, graphics and other materials belonging to Munambam Seafoods may not be copied, reproduced, modified or commercially exploited without prior permission, except where permitted by applicable law.

11. Limitation of Liability

To the extent permitted by applicable law, Munambam Seafoods will not be responsible for indirect or consequential losses arising from events outside our reasonable control, misuse or improper storage of products after delivery, or inaccurate information supplied by a customer. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

12. Changes to These Terms

We may update these Terms of Service when our products, services, business practices or applicable legal requirements change. The latest version published on this page will apply to future use of the website and future orders, subject to applicable law.

13. Contact Us

For questions, order-related issues or complaints regarding these Terms, contact Munambam Seafoods through our official WhatsApp contact at +91 79078 04747 or by email at connect.munambamseafoods@gmail.com.